FAQ
tk111 Frequently Asked Questions
From claiming bonuses to withdrawals, cricket betting to live casino — this page brings together detailed answers to the questions players ask most about tk111. Each section is organised separately so you can quickly find the information you need. This site is for users aged 21 and above.
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Welcome Bonus
Open a new account from the tk111 login page and make a first deposit of at least ৳200. tk111 will automatically add a 200% bonus on your deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and get ৳2,000 bonus — total balance will be ৳3,000. To withdraw the bonus, you must wager the bonus amount 20 times.
No. The tk111 welcome bonus can only be claimed once per account — it is a first deposit offer for new players. You cannot open multiple accounts using the same mobile number, bank account or device to claim the bonus. Violations of this rule may result in account suspension.
The tk111 welcome bonus has a set expiry — if the wagering requirement is not met within the specified time, the bonus and any winnings earned from it may be cancelled. See the Terms and Conditions page for full details. Once wagering is complete, both your original deposited amount and bonus winnings can be withdrawn.
Generally, slots games contribute 100% towards wagering. Live casino table games and sports bets may contribute at a different rate. The full list of how much each game contributes to wagering is stated in tk111's terms and conditions. It is worth reading this before claiming a bonus.
Depositing ৳15,200 gives a 200% bonus of ৳15,000 (up to the maximum cap), making the total balance ৳30,200. Wagering requirement: ৳15,000 × 20 = ৳3,00,000. That means you must complete bets totalling ৳3,00,000 before the bonus winnings can be withdrawn. This is an example of tk111's maximum bonus cap.
VIP and Cashback
At the end of each week, tk111 calculates your net loss (total losses minus total winnings) and gives you a cashback based on your VIP tier rate. Example: a Gold member of tk111 VIP who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 cashback. This is credited directly to the account.
There are four VIP tiers at tk111: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Cashback is calculated based on the net loss for that week.
By playing regularly at tk111 and keeping your account financially active, you can move up to a higher tier automatically. Specific turnover thresholds are not published publicly, but the more you play and keep your account active, the faster you can progress. Contact support directly for more details on VIP status.
In addition to weekly cashback, tk111 VIP members can receive priority customer support, special promotional offers and faster withdrawal processing. Platinum tier members also have access to personalised account management. Visit the tk111 VIP page for more details on the VIP programme.
Cricket and Sports Betting
Yes. tk111 offers betting on BPL, IPL, T20 World Cup and Bangladesh Tigers international matches. You can view live match odds on the cricket betting page. Bets can be placed across various markets both before a match starts and during live betting.
If a match ends with no result due to rain or any other reason, the bets on that match are generally voided and the stake is refunded. However, if a result is determined via the D/L method, bets are settled based on that result. Check the betting market terms for the rules on specific matches.
At tk111, match winner, toss winner, top batter, top bowler, over/under runs and runs per over are especially popular among Bangladeshi players. The most markets are available in T20 and ODI formats. In live betting, odds change ball by ball.
In an accumulator or multi-bet, the decimal odds of all selections are multiplied to get the total odds. Example: if three selections have odds of 1.40, 1.50 and 1.70, the total odds are 1.40 × 1.50 × 1.70 = 3.57. A ৳100 bet would return ৳357 — but only if all three selections win. If even one loses, the entire ৳100 is lost.
Yes, both the tk111 mobile app (Android and iOS) and mobile browser support sports betting. You can view live match odds, place bets and check your balance all from your phone. The app is available through official channels.
Withdrawal Questions
The minimum withdrawal amount at tk111 is ৳1,000. Withdrawal requests below this amount are not accepted. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit is ৳200 by comparison, so make sure your account has enough balance before requesting a withdrawal.
Yes. For security reasons, tk111 only processes withdrawals to bKash, Nagad, Rocket or Upay wallets registered in the player's own name. Sending a withdrawal to someone else's wallet is not possible, and for bank transfers the account name must also match. This is part of the account verification process.
Yes. tk111's support and payments team is active 24 hours a day, 7 days a week. Withdrawal requests can be made on Fridays, Saturdays or public holidays and are processed within normal timeframes. Withdrawals submitted at night are generally completed within a few hours.
Withdrawals from tk111 to bKash, Nagad or Rocket are generally completed within 30 minutes to 3 hours. The same timeframe applies to bank transfers. However, if account verification is not complete or additional information is requested, it may take a little longer.
Yes. Log in to your tk111 account and check the transaction history to see the latest status of your withdrawal request. Updates for each stage — pending, processing or completed — are shown there. If there is an issue, you can contact support via 24/7 live chat.
Live Casino
In Baccarat, you bet on either the Player or Banker hand. The hand whose card total is closest to 9 wins. 10s and face cards are worth zero. At tk111 Casino's live tables you can play in real time with Evolution and Ezugi dealers. The Tie bet has higher odds but also higher risk.
tk111's live casino games are streamed directly from real live studios — they are not pre-recorded. Trained dealers use real cards, roulette wheels or dice, and players can also chat with the dealer. The video feed is HD quality, ensuring full transparency.
Yes. tk111's live casino works well on both mobile browsers and the Android and iOS apps. On smartphones and tablets, the layout and betting controls adjust automatically to fit the screen. With a good internet connection, live video streaming runs smoothly.
For roulette beginners, Even/Odd or Red/Black bets are the easiest — they are close to 50/50 probability and pay 1:1. tk111's live roulette tables offer both European and American formats. European roulette is generally more favourable as it has fewer zeros.
Teen Patti is a three-card game where the highest-ranking hand wins — pair, flush or trail. In Andar Bahar, a "joker" card is placed and you bet on whether another card of the same value will appear on the Andar (left) or Bahar (right) side first. tk111 has several titles in this category from JILI Games.
Still have questions? Get help right now
If you cannot find your answer on this FAQ page, tk111's support team is ready to help. Assistance is available in both Bengali and English.
24/7 Live Chat
Click the live chat button on any page of the site. tk111's support agents are available at any time of day or night. Ask in Bengali — and get your answer in Bengali.
Email Support
If you want to report a detailed issue, write to us by email. tk111's support address: [email protected] — you will usually get a reply within a few hours.
Visit our page to learn more about Responsible Gaming. tk111 always supports safe and responsible gaming. For ages 21+.