tk111's Privacy Policy

This privacy policy is an integral legal document of the tk111 platform. When you register, log in, or use any service on tk111, you are considered to have voluntarily accepted the terms of this policy. This policy, together with the Terms and Conditions, forms part of an overall agreement.

tk111 treats users' personal information with the utmost importance. We believe that transparency and responsible handling of information are the foundation of a trustworthy online service. The goal of this policy is to clearly inform you where, how, and why your information is used.

This policy applies to all users located in Bangladesh who access tk111's services through its website, mobile app, or any other digital channel. Visit our About Us page for a general overview of all tk111 operations.

2.1 Identity Information

At the time of registration, tk111 collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

The following information may be required for deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical and Device Information

Information collected automatically includes IP address, device type and operating system, browser name and version, and session duration.

2.4 Usage Information

Behavioral data — such as which games you play, how long you play, how often you log in, and which sections you spend the most time in — is also monitored, primarily to improve service quality.

3.1 Information Provided Directly

You provide information directly when you fill in the registration form on tk111, update your account details, contact customer support, or submit documents during the verification process.

3.2 Automatically Collected Information

Technical information is collected automatically through cookies, web beacons, and log files while you use the website or app. This information is used mainly to ensure security and to assess service performance.

3.3 Information from Third Parties

Relevant confirmation data may be received from payment gateways and identity verification service providers. Only the information necessary to confirm the validity of a transaction is accepted in such cases.

tk111 uses the information it collects for the following specific purposes:

4.1 Account Management

Information is used to handle registration, identity verification, login security, and the smooth operation of your account.

4.2 Processing Financial Transactions

Financial information is essential for accurately completing financial activities such as deposits, withdrawals, and bonus payments.

4.3 Fraud Prevention and Security

tk111 analyzes technical information to detect suspicious activity, keep accounts secure, and maintain the overall security of the platform.

4.4 Service Improvement

By analyzing users' behavioral data, tk111 continuously improves its game selection, payment methods, and customer support quality.

4.5 Legal Compliance

Information may be retained and disclosed as required to comply with applicable legal directives, court orders, or instructions from authorities.

4.6 Communication and Notifications

Contact information is used to keep you informed about important account updates, security alerts, transaction confirmations, and relevant offers.

5.1 Technical Security Measures

tk111 uses SSL encryption technology to protect users' information, guarding against third-party access while data is being sent and received. Passwords are stored only in encrypted (hashed) form — never in plain readable form.

5.2 Server Security

User data is stored on secure servers where regular security audits are conducted. Firewalls and intrusion detection systems remain active to prevent unauthorized access.

5.3 Retention Period

Information may be retained for as long as the account is active and, after closure, for as long as necessary to meet legal obligations. Financial transaction records are generally kept for an extended period.

5.4 Staff Access Controls

Only authorized staff may access user information, and only as needed for specific job duties. All access is logged and reviewed regularly.

tk111 does not sell or rent users' personal information. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Necessary information is shared with the relevant payment gateway or financial institution to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

6.2 Identity Verification Services

Limited information may be shared with specialized identity verification service providers for the purpose of account verification and fraud prevention.

6.3 Legal Authorities

Disclosure of information may be mandatory under applicable law in connection with court orders, valid requests from government authorities, or matters related to national security.

6.4 Business Succession

In the event of any business restructuring, merger, or acquisition of tk111, user information may be transferred to the successor entity, subject to the terms of this policy.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tk111 uses cookies for the following purposes:

• Remembering login status and maintaining session security
• Saving user preferences (language, time zone, etc.)
• Monitoring website performance
• Preventing fraud and cyberattacks

7.2 Cookie Controls

You can disable cookies from your browser settings. However, doing so may limit some of tk111's features and affect the login experience.

7.3 Analytics Tools

tk111 uses analytics tools to analyze website traffic and usage patterns. This information is processed in aggregated form and no individual is identified separately.

As a tk111 user, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request to view any information we hold about you. This request can be made through customer support after completing verification.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, it can be corrected by notifying the relevant authority with supporting evidence.

8.3 Right to Delete Information

You may request deletion of information that falls outside legal obligations. Please note that some information cannot be deleted while your account is active.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can stop this service by making a request through customer support. Important account and transaction-related notifications will always be sent.

8.5 Right to Raise a Complaint

If you have any concerns about any aspect of this privacy policy, you may contact tk111's customer support team directly.

All tk111 services are strictly for users aged 21 and above. Registration or use of services by anyone under 21 is completely prohibited.

We do not knowingly collect personal information from minors. If we become aware that a minor has opened an account, that account will be closed immediately and the related information will be deleted.

Parents are requested to notify us immediately through customer support if they find that their underage child has registered on tk111. Visit the Responsible Gaming page to learn more about responsible gaming.

tk111 reserves the right to review and update this privacy policy as needed. Users will be notified of any significant changes via their registered email or SMS.

The date of the policy update will be clearly stated at the top of the page. Continued use of tk111 after any changes means you have accepted the updated policy.

For significant changes, users may be asked to provide consent again. Information collected under your previous consent will be processed in accordance with the policy that was in effect at that time.

If you have any questions, requests, or complaints about this privacy policy, please contact tk111's customer support team:

• Live Chat: 24 hours, 7 days a week
• Email: [email protected]

Our customer support team is available to assist in both Bengali and English. For answers to common questions, visit the FAQ section, where frequently asked questions are addressed.

Formal privacy-related requests should be submitted in writing by email. A response will be provided as promptly as possible after your identity has been verified.

By reading this policy and giving your consent, you are allowing tk111 to use your information in connection with its services. This document forms part of a legal agreement — if in doubt, seek professional legal advice.